Read Most Frequent Questions

General

We’re an all in one hotel management and marketing platform. We help hotels with their online presence, digital marketing, and hotel management so they can increase their revenue and save time. We become your experienced technology ally in the fight for direct bookings.

First of all, go here and sign up. We’ll send you a confirmation email, then you can log into your account. We’ll get in touch shortly to help you finish with the setup process.

We’re available all over the world! Our software system is English based and it’s very easy to use. Get in touch to find out more about how we work in your particular region.

There are many options available to you as an owner or manager, sometimes it's difficult to decide and we understand this. We have many unique selling points but it all depends on your unique needs. Please get in touch to schedule a chat and a demo.

That’s our number one priority! We want to help your property to get more direct bookings and we do this by driving more traffic to your new website so you don’t have to pay hefty fees to OTAs.

We cater for hotels, b&b's and Serviced apartments of any size, please get in touch to schedule a demo today.

Setup

The setup is made for you to customize it for your hotel. We have a simple step by step setup guide to help you through it, and our support team on chat!

There are many options available to you as an owner or manager, sometimes it's difficult to decide and we understand this. We have many unique selling points but it all depends on your unique needs. Please get in touch to schedule a chat and a demo.

Website

Well you know, it depends. If your website is fairly new and you are getting lots of direct bookings then maybe you don’t need that part of our product.
If your website is more than a few years old and you’re not getting many direct bookings then you probably should think about upgrading.

Guests search Google for hotels before they book, which means they’re comparing you with your competition. The hotel that fits best with their desired aesthetic wins, and that’s usually the one with the clean, modern website and beautiful, expressive photos.

Yes! A lot of care, effort and design planning goes into each of our templates which means that each of them is optimized for SEO and mobile viewing. Your website and connected booking engine are set up to work perfectly on all mobile phones and desktop displays. A smooth interface directs the guest seamlessly from the front page to completing a reservation.

If you haven’t had new pictures in several years you probably do. Studies show that properties with great pictures convert 20% more of their website visitors.
Pictures are so important. There's no getting around that fact. That's why we offer full-service photography in our Marketing Package.

It looks fantastic! That's what we've been working on. Choose from any number of our templates and customize the design with any colours, fonts, and branding you desire.

Property Management

Pretty much everything you need and expect. Bookings can be made in an intuitive click and drag method for phone and walk-in reservations. Online bookings are automatically updated in the system while inventory is simultaneously updated across the all of the booking platforms that you are connected to.

As many as you like. Create usernames and passwords for anyone you think should have access to the system.

Yes! Customizable invoices are easy to set up.

Searching for and modifying bookings is a snap! Cancellations are set to automatically charge customers according to whatever cancellation policy you enforce at your property.

Your email system can be setup to send automated messages guests before arrival and after departure.

Connections

You can do it, but we can also help take care of your setup work with you to connect everything.

We connect to all the major channels including certain meta channels. Please download our PNG for the full list.

Payment

We connect to a few different gateways which accept all major payment cards including AMEX.

We use the banking industry standard SSL encryption so that all of your client's and your information is protected.

Pricing

No we don't charge any commissions at all. The only price you pay will be the monthly fees.

Setup services are included in the Pro Plan. Setup charges apply to the Marketing plan. Take a look at the Pricing page and contact us with any questions.
Support services are included free of charge in all plans!

We accept all major credit and debit cards including Visa, Mastercard, American Express and more.

Developer

No, we just provide a simple template system for hotels and b&b's to get a low maintenance and secure website.

Yup! All customizable, just like the templates. Your Template can be extended to use your own booking engine design and use our open API for getting inventory and room information.

We are keen for any developer, entrepreneur, startup or company to connect with us, just give us an email. Please also visit our Forum.

We designed this to be super customisable. You can insert your own confirmation email template, invoice template and other pieces as necessary.

System Requirements

Our platform is cloud based, which means all you need to run it is a browser and a connection to the internet.

Whatever type of connection you have will work perfectly.

Any type of desktop, laptop, or tablet will work great, but we will always recommend using desktop and laptop for best efficiency and visibility!